Whether you are a first-time visitor or returning to SpaceXY, this guide covers the essential features you need to know.
What You Need First
- A valid email address and a unique username.
- Proof of identity (passport, driver’s license, or national ID) for verification later.
- A supported payment method: credit/debit cards, e-wallets like Skrill or Neteller, or bank transfer.
- A stable internet connection – the platform is a mobile-optimized website, no app download required.
- Be at least 18 years old (or the legal gambling age in your jurisdiction).
- Basic understanding of bonus terms, especially wagering requirements.
Registration
- Click the “Sign Up” or “Register” button on the homepage.
- Fill in your personal details: full name, date of birth, email, and address.
- Create a secure password (at least 8 characters with a mix of letters, numbers, and symbols).
- Select your preferred currency and agree to the terms and conditions.
- Complete the registration by clicking the confirmation link sent to your email.
- Log in and navigate to the cashier to make your first deposit.
How Wagering Works
Wagering requirements determine how many times you must play through bonus funds before withdrawing winnings. For example, assume you receive a 100% match bonus up to €100. You deposit €100 and get €100 in bonus money. The wagering requirement is 35x the bonus amount. The formula is: Total wagering required = Bonus amount × Wagering multiplier. So €100 × 35 = €3,500. You must place bets totaling €3,500 before any winnings from the bonus become withdrawable. Different games contribute differently: slots usually contribute 100%, table games often contribute 10-20%, and live dealer games may contribute 5% or less. To calculate effective wagering: divide €3,500 by the contribution percentage. For slots (100%): €3,500. For blackjack (10%): €3,500 / 0.10 = €35,000. Always read the terms carefully.
Licence & Player Protection
This casino operates under a Curacao eGaming license. While this license provides a framework for fair play and dispute resolution, it does not offer the same level of consumer protection as EU licenses. Important: If you are a player from the EU or Nordic countries, winnings from Curacao-licensed casinos may be subject to local income tax. Always consult a tax advisor. The casino uses SSL encryption to protect your data and promotes responsible gambling through various tools.
Financial Operations
Deposits are instant for most methods. Withdrawals are processed within 24-72 hours after approval, with e-wallets being the fastest. The table below shows typical limits and times.
| Payment Method | Minimum Deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 3-5 business days |
| Skrill/Neteller | €10 | €20 | 24-48 hours |
| Bank Transfer | €20 | €50 | 5-10 business days |
| Cryptocurrency (BTC, ETH) | €20 equivalent | €50 equivalent | 1-2 hours |
Withdrawal limits may apply (e.g., €5,000 per week). Verification (KYC) is required before the first withdrawal – submit ID and proof of address.
Fix It Fast
- Can’t log in? Click “Forgot Password” to reset via email. Check spam folder if you don’t see the reset link.
- Deposit not showing? Refresh the cashier page. If still missing, contact support with transaction ID. First deposits may take longer due to security checks.
- Withdrawal pending for days? Ensure all KYC documents are submitted and approved. If already approved, contact live chat to escalate.
- Game won’t load? Clear browser cache or try a different browser. The site works best on Chrome, Firefox, or Safari.
- Bonus not triggered? Check if you entered a bonus code during deposit. Some bonuses require opt-in via promotions page.
- Connection errors? Disable VPN or ad-blockers temporarily. Also check your internet speed.
Insider Advice
Responsible gambling tools are available under your account settings. Important: Use deposit limits (daily, weekly, monthly) to control spending. Session limits remind you when you’ve played for a set time. Self-exclusion allows you to block access for a chosen period – from 24 hours to permanent. Reality checks pop up to show session duration. These tools help maintain a safe and enjoyable experience.
Players Ask
How do I claim the welcome bonus?
After registration, make a minimum deposit of €10 and enter the promo code WELCOME100 (if required). The bonus is credited automatically.
What is the wagering requirement for free spins?
Free spins winnings usually carry a 40x wagering requirement. For example, if you win €50 from free spins, you must wager €2,000 before withdrawal.
Can I play on mobile?
Yes, the casino is fully optimized for mobile browsers. No app download is needed – just log in from your phone’s browser.
How long does KYC verification take?
Typically 24-48 hours. Submit clear photos of your ID and a recent utility bill. Incomplete documents may delay the process.
What if I forget my password?
Click on “Forgot Password” on the login page. Enter your email and follow the instructions. The reset link expires within 1 hour.
Are my transactions secure?
Yes, all transactions are encrypted with SSL technology. The casino also uses 2FA for account security – enable it in settings.
Can I set deposit limits?
Yes, go to Account > Responsible Gambling. You can set daily, weekly, or monthly deposit limits. Changes take effect immediately.
How do I withdraw using cryptocurrency?
Select crypto as withdrawal method, enter the wallet address and amount. Processing is usually within 1-2 hours. Minimum withdrawal is €50 equivalent.
What games contribute most to wagering?
Slots contribute 100% (except a few excluded ones). Table games like blackjack contribute 10%, and live dealer games contribute 5%. Check the bonus terms for the full list.
Conclusion
Whether you are a beginner or experienced player, this guide equips you with the knowledge to navigate the platform confidently. Remember to always gamble responsibly and use the available tools to stay in control.
